Developer Tools & Products Micro-Niches

The senior sysadmin fixed that obscure NFS permissions issue three years ago. He documented it in a text file on his desktop. He left the company. Nobody knows how it was fixed. IT and sysadmin teams are the worst in tech at capturing operational knowledge — runbooks live in Confluence pages nobody updates, tribal knowledge walks out the door with every departure, and every outage means re-solving problems that were solved before. Ops.wiki is a knowledge management tool built specifically for IT operations: structured runbook templates, incident post-mortem linking, on-call handoff notes, and smart search across past fixes. The IT operations market is 3B. Every company with more than 5 servers has this problem. The team that builds the right tool owns a sticky, high-retention niche.