Customer support is the thing that breaks solo SaaS founders. Not technically. Emotionally. Operationally. Temporally. You ship a product, you get customers, and then suddenly every hour you could spend building is being spent answering the same five questions over and over again. It feels like the more successful you become, the less time you have to do the work that made you successful. ...
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Pillar Guide
How to Handle Customer Support as a Solo Micro-SaaS Founder
MicroNicheBrowserNovember 19, 2025
Customer support doesn't have to consume a solo founder's building time. Here's a practical system for async support, AI-assisted responses, handling angry customers, and protecting your deep work hours.
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